Frequently Asked Questions
General Community Questions
Q: What are your office hours?
A: See leasing ageny for details.
Q: Is the community pet friendly?
A: Yes
Q: What types of floor plans do you offer?
A: One bedrom, one bathroom and two bedrooms, two bathrooms.
Q: Where are you located?
A: 7010 Staffordshire Blvd, Houston, TX 77030
Q: What makes your community unique?
A: Conveniently located close to the medical center
Q: Do you offer furnished units?
A: No
Q: Is smoking permitted on the property?
A: Yes, designated areas only. Smoking is not permitted in the homes.
Leasing and Application Process
Q: How do I schedule a tour?
A: www.elanmedcenter.com
Q: What documents are required to apply?
A: Completing gevernment issued id verification and income verification through Payscore.
Q: What are the income or credit requirements?
A: Applicants are required to have 3 times the monthly rent. Guarantors are required to have 5 times the monthly rent.
Q: How do I apply online?
A: at www.elanmedcenter.com
Q: Is renters insurance required?
A: Yes, $100,000 liability
Q: How long does the approval process take?
A: 2-3 days, but could take longer if a guarantor is required.
Q: Do you offer short term leases?
A: No
Q: Do you run background and credit checks?
A: Yes
Pricing, Fees, & Deposits
Q: How much is the security deposit?
A: See leasing agent for details.
Q: Which utilities are included in rent?
A: None
Q: Which utilities are included in rent?
A: Electricity, water/sewer, cable/internet
Q: When is rent due and what payment methods are accepted?
A: Rent is due on the 1st day of the month. Electronic payments through the Elan Med Center App.
Move-In, Lease Terms
Q: What lease terms do you offer?
A: 8 months to 14 months
Q: What is required on move-in day?
A: Government issued ID verified on day of move-in, proof of electricity, proof of renters insurance, Petscreening.com profile completed, Rent due.
Q: Do you allow subletting or lease transfers?
A: No
Q: What is your move-out policy?
A: 60-day written notice is required
Amenities & Lifestyle
Q: What amenities do you offer?
A: Wifi in common areas, EV charging stations, pool, grills, dog park, game room, resident lounge, study rooms, and 24-hr marketplace.
Q: Are amenities open 24/7?
A: All indoor amenities.
Q: Can residents reserve amenity spaces for private events?
A: Resident lounge can be renting for private events.
Q: Is Wi-Fi available in common areas?
A: Yes
Q: Do you offer a guest suite for visitors, and what does it include?
A: Guest suite is for residents only.
Q: Is parking available onsite?
A: Yes
Q: Do you offer EV charging stations?
A: Yes
Q: Is bike storage available?
A: No
Q: How does package delivery work?
A: Packages must be delivered to the homes.
Q: Are there resident events or community activities?
A: Yes
Guests
Q: How do residents reserve the guest suite, and what is the nightly rate?
A: NA
Q: Is guest parking avaiable?
A: First floor and basement level of parking garage
Q: How do guests access the building?
A: Callbox located on the first floor near the mailroom.
Pets
Q: Do you allow pets?
A: Yes
Q: Are there any breed restrictions?
A: Yes
Q: How many pets are allowed per apartment?
A: 2
Q: Are service animals permitted?
A: Yes
Q: Do you have pet amenities?
A: Yes, dog park.
Q: Is there a pet deposit or a pet rent?
A: See leasing agent for details.
Neighborhood
Q: What neighborhood is the property located in?
A: Medical center
Q: What shops, restaurants, and grocery stores are nearby?
A: TMC Helix Park, retail shopping in Rice Village, Kroger's
Q: What schools is the property zoned to?
A: Roberts Elementary, Cullen Middle School, and Lamar High School
Q: What universities are close by?
A: Baylor College of Medicine, UT Health Houston, Rice University, University of St. Thomas
Q: How close is the nearest public transit stop?
A: .6 miles
Resident Resources
Q: How do I pay my rent?
A: Online through Elan Med Center App
Q: How do I renew my lease?
A: Online
Q: How do I submit a maintenance request?
A: Online through Elan Med Center App
Q: Is there an online portal for residents?
A: Online through Elan Med Center App
Q: Do residents get partner perks or discounts?
A: Yes
Q: Do you offer any services for remote workers?
A: No